Privacy Policy
Privacy Policy
Effective Date: 15/09/2025
At Raffet and Mason, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.
1. Information We Collect
We may collect the following information when you interact with us:
- Personal Details: Name, phone number, email address, and home address.
- Service Information: Details about your property, the work requested, and project-related notes.
- Payment Information: Billing details necessary to process payments.
- Communication Records: Emails, phone call details, and other correspondence with you.
2. Legal Basis for Processing
Under the UK GDPR, we process your personal data on the following bases:
- Contractual necessity: To provide services, prepare quotes, and fulfil agreements.
- Legitimate interests: To run our business efficiently, improve services, and maintain records.
- Legal obligation: To comply with applicable laws and regulations.
- Consent: When you have given explicit permission, for example, to receive marketing.
3. How We Use Your Information
We use your personal information to:
- Provide plumbing, electrical, and general repair services.
- Prepare and send free quotes.
- Schedule appointments and communicate about ongoing or completed work.
- Process invoices and payments.
- Improve customer service and our business operations.
- Send marketing communications (only if you have consented).
4. How We Share Your Information
We do not sell or rent your information. We only share it when necessary:
- With trusted service providers, such as payment processors or subcontractors.
- To comply with legal requirements or enforce our agreements.
- If required for safety, fraud prevention, or security.
5. Data Retention
We keep your personal data only for as long as necessary to:
- Provide services and complete contracts.
- Meet legal, tax, or accounting obligations.
After this period, your information will be securely deleted or anonymised.
6. Your Rights
Under the UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, where legally possible.
- Restriction: Limit how we process your data.
- Data Portability: Request your data in a structured, commonly used format.
- Object: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us (see details below).
7. Data Security
We take appropriate technical and organisational steps to protect your data from unauthorised access, misuse, or loss. While we take all reasonable precautions, no system is 100% secure.
8. Cookies and Website Use (if applicable)
If our website uses cookies:
- They help us improve site functionality and user experience.
- You can manage or disable cookies in your browser settings.
9. International Data Transfers
If your data is transferred outside the UK, we will ensure it is protected by appropriate safeguards (such as approved contractual clauses).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published with a new effective date.
11. Contact Us
If you have any questions or would like to exercise your privacy rights, please contact us:
Raffet and Mason LTD
0208 049 5123
If you are not satisfied, you can raise a concern with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.